Give Soul works with ‘sealed tickets’. Sealed tickets are tickets that can only be downloaded shortly before the event. Once the tickets are available for download, you will receive an email from Eventix. If you’ve purchased tickets for a group of people, you’ll be able to assign the tickets or send them to your friends once they are available for download.

Give Soul changed to sealed tickets, because this makes life a bit harder for resellers and scammers. In this way the ticket sale will be safer and fairer. Besides the ‘sealed tickets’, Give Soul does the following to try to hold off resellers:

• The amount of tickets per order for the first tranches are set to max four tickets.

• If someone places a lot of orders at once, has a trading history or it’s in another way obvious that he or she is not buying tickets for him/herself or friends, Give Soul will refund their order.

You can always put your ticket(s) up for sale on TicketSwap. You can do this through the link in the confirmation email. Keep in mind that the maximum asking price for a resold ticket is 120% of the original ticket price and that selling your ticket(s) to a new visitor always happens via Secure Swap. Please do not use any other third parties as we cannot check those tickets and send new barcodes like with TicketSwap.

If you cannot find your ticket you can search it on the Eventix website https://eventix.io/search by inserting the description of the payment and the payment method. If that does not work, you can reach out to info@givesoul.com with a screenshot of the bank statement and description of the payment. Make sure the description is clearly visible in the screenshot.

The minimum age to get in is 18 years old. Your identification can be checked at the entrance and people who are under 18 will be refused entrance.

The city of Rotterdam has a zero tolerance policy on drugs for clubs and festivals. Be aware your access to the event will be denied if the security finds any drugs on you (at the entrance or during the event).

If it is necessary to bring your medication to one of the Give Soul events, you need to bring an official declaration of a doctor. The medication also needs to be in the original package with your name and dosage stated. In case of doubt, the security will check your medication and declaration. You can be asked to leave your medication at the first aid post.